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Do you have a Complaint?

Complaints Process

Our Complaints Process (English)


View our Complaints Process in English here




Our Complaints Process (isiZulu)


View our Complaints Process in isiZulu here





Fill out an Online Complaint Form
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Contact Information

Head Office: +27 (0) 31 366 2500  
Call Centre: +27 (0) 80 133 1130
Email: customerservice@ithala.co.za

Lost Cards: +27 (0) 80 133 1130

Ithala SOC Limited is an Authorised Financial Services and Credit Provider FSP License No. 17139 NCRCP No. 1559 Reg No. 2001/007427/30.

Ithala SOC Limited is a wholly-owned subsidiary of Ithala Development Finance Corporation Limited