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About Us

Who are we?

Introducing Ithala SOC Ltd


Ithala SOC Limited, licensed financial services and registered credit provider, is a 100% owned subsidiary of Ithala Development Finance Corporation Limited, and is listed as a public entity in terms of Schedule 3 of the PFMA.

In line with a recommendation from the South African Reserve Bank, Ithala SOC Limited was divided from Ithala Development Finance Corporation Limited in 2001 and has been operating under an exemption from the Banks Act 94 of 1990 (‘Banks Act’). The current exemption status is a temporary mechanism to enable Ithala to apply for and comply with the bank license requirements in terms of the Banks Act.

Our purpose is to provide financial services to the people of KwaZulu-Natal, thereby contributing to the province’s socio-economic development. Our physical footprint spans the entire province of KwaZulu-Natal and, in some rural areas, we still remain the only financial institution with a physical presence.




Our Vision & Mission


Vision - To be an innovative and responsive financial services institution owned by and serving the State and the people of South Africa.

Mission - To provide banking and insurance products and services focusing on Corporate and Retail customers.




Our Values


  • Respect - We will treat each and every person the same way that we would expect to be treated;
  • Innovation - We will become part of the solution by coming up with ways of making things happen;
  • Integrity - We will always do what’s right, no matter what;
  • Customer Satisfaction - We will always put ourselves in the customer’s shoes and deliver exceptional service all the time.
  • Empowerment -We go the extra mile to ensure that everybody has an opportunity to influence or make decisions which will improve our business engagement with our stakeholders.
  • Fair and Equitable Employment Practices -We ensure that we provide an environment that is fair and non-biased, no matter the gender or creed of a person, in accordance with best practices.




Our Offering


Our mandate is to provide access to financial products and services in areas where such offerings have previously been unavailable. As part of our essential products and services bouquet, we provide the following via a multi-channel distribution network to individuals, groups, businesses and other public sector entities:

  • Transactional Banking;
  • Electronic Banking;
  • Insurance;
  • Lending;
  • Public Sector Finance;
  • Savings and Investments.





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Contact Information

Head Office: +27 (0) 31 366 2500  
Call Centre: +27 (0) 80 133 1130
Email: customerservice@ithala.co.za

Lost Cards: +27 (0) 80 133 1130

Ithala SOC Limited is an Authorised Financial Services and Credit Provider FSP License No. 17139 NCRCP No. 1559 Reg No. 2001/007427/30.

Ithala SOC Limited is a wholly-owned subsidiary of Ithala Development Finance Corporation Limited